Regulating water services for the poor: The case of Amman

Abstract

Jordanian authorities have achieved a nearly one hundred percent connection rate to municipal water supply services in urban areas. Following this unusual achievement for a lower-income country, a private management contractor was introduced to the capital city Amman, along with a form of economic regulation. However, water rationing due to extreme water scarcity, amplified by high and irregular population growth, disproportionately affects the city's low-income households. This paper investigates the status of water supply service and regulatory arrangements with respect to poor and vulnerable consumers who were targeted in a household survey in June/July 2005. It identifies specific regulatory challenges which were not within the remit of or addressed by the acting quasi-regulator and the water authorities. In its extremes of connection coverage, water scarcity and population, the management of water supply in Amman presages the pro-poor water service challenge of many, even lower income, economies irrespective of the extent to which they may achieve the access targets of the Millennium Development Goals