Social Accountability In The Delivery Of Social Protection

Abstract

This report reviews the global literature on social accountability in the delivery of social protection as part of Development Pathways’ Social Accountability in Social Protection policy research project. The purpose of this review is to bring together existing evidence and generate new evidence on the effects that social accountability mechanisms have on the delivery of social protection services and on state-society relations. The authors highlight the knowledge gaps in the area and identify areas meriting particular attention for research. These include state response to citizen voice in social protection programming; variations in the impact of social accountability mechanism by programme design, including a targeted or categorical approach; and, finally, social accountability to marginalised and socially excluded citizens, and variation in citizen action or state response The technical note offers guidance to social protection practitioners on how to strengthen social accountability in the delivery of programmes. It sets out steps you can take to develop a social accountability strategy to better involve recipients so that they can ensure that programmes work for them This work was funded from the Department for International Development’s Policy Research Fund